Photography, digital filmmaking, and analog materials can move through different stages. Read each deliverable individually and use the stated delivery window for that item. A preview or teaser does not mean the complete collection has been delivered.
Office hours are Monday–Thursday, 10 AM–3 PM Eastern. Fridays, Saturdays, Sundays, and observed studio holidays do not count as business days. Count from the next eligible business day after the starting date. Photo previews are due within 7 business days. Week-based delivery ranges are calendar-week estimates unless your signed agreement says otherwise. Your signed agreement and confirmed project updates govern your booking.
Paid projects take priority
Paid, contracted projects take priority over volunteered, complimentary, and bonus work. Volunteer-event and bonus-content timing can vary with the paid production queue. Any revised timing will be communicated directly; your signed delivery commitments remain specific to your booking.
When we work for another studio
If Jessica or Corey covers an event as an associate or second photographer or filmmaker for another company, we are independent freelancers working under that booking studio for the assignment. This is not an ongoing affiliation between the brands. We capture and hand off the assigned media; we do not manage that studio’s client planning, communication, editing, or final delivery. Contact the company you hired and signed your contract with for all gallery, film, and turnaround questions.
When you book our associate team
Our associates represent the booked studio on the day and provide the technical photography or filmmaking coverage. They do not handle client communication, planning, editing, or delivery. Your booked studio manages those steps, including creative direction, final review, and the links to your finished work. Please contact the studio directly rather than the associate.
Volunteer + community events
For volunteered events, contact the main event coordinator for gallery access and registration details. Confirmed public registration and gallery links will be posted with the event’s status when available. If a link is not listed, please ask the coordinator; a pending status does not mean a gallery is ready.
Your delivery email
We will always email delivery links directly through the gallery platform or a studio email when your work is ready. Check your inbox and spam or promotions folders. A tracker update is not a replacement for your delivery email. Public project records use initials, dates, locations, or general event labels rather than couple names.